How does the Kinsta refund and cancellation policy work?

Kinsta offers a 30-day money-back guarantee on all Managed WordPress hosting plans. Within 30 days of signup, you can cancel and receive a full refund — no questions asked. After 30 days, annual plans become pro-rated: you get a refund for the unused portion of your subscription. Monthly plans simply cancel at the end of the current billing period with no refund of the partial month.

Kinsta 30-day money-back guarantee — full refund

Within 30 days of your initial Kinsta signup, you can request a full refund for any reason. Cancel in MyKinsta dashboard or contact support. The full original payment is refunded to your original payment method within 5-10 business days. This applies to all Managed WordPress plans (Starter through Enterprise).

The 30-day window starts at signup, not at site go-live. If you onboard slowly, ensure you complete your evaluation within the 30-day window. Migration and setup typically take 1-3 days, so most users have 27+ days of real platform testing before the window closes.

Refund policy after 30 days — pro-rated for annual plans

After 30 days, Kinsta refund policy becomes pro-rated for annual plans. If you cancel 6 months into a 12-month plan, you receive approximately 50% of your annual payment back. Monthly plans do not refund the current month — service simply ends at the next billing cycle. Pro-rated refunds are processed within 7-14 business days.

Pro-rated calculations exclude one-time fees (add-ons used, custom services) but cover the standard plan price. Used storage, bandwidth, and CDN traffic do not affect the refund amount.

How to actually cancel a Kinsta subscription

To cancel a Kinsta subscription, log into MyKinsta, navigate to Company Settings > Billing Details, scroll to your active subscription, and click the cancel option. A confirmation prompt appears asking for cancellation reason (optional feedback). After confirmation, your service continues until the end of the current billing period (or refund is processed if within 30-day window).

If you cannot find the cancel option, contact Kinsta support via live chat — they will process the cancellation manually. Always cancel before the next billing date to avoid the next charge cycle.

Kinsta refund scenarios

Kinsta cancellation — step-by-step

1. Log into MyKinsta at my.kinsta.com
2. Click Company Settings (top right) > Billing Details
3. Find your active subscription and click the cancel/end subscription link
4. Confirm cancellation — optionally provide feedback
5. If within 30 days of signup: refund is processed automatically (5-10 days)
6. If after 30 days on annual: pro-rated refund processed (7-14 days)
7. Service continues until end of current billing period unless explicitly cut earlier

Related questions

Can I get a refund if Kinsta service had downtime?

Kinsta’s SLA includes service credits for downtime exceeding the SLA threshold. Contact support with downtime evidence for credit, separate from the general refund policy.

What if I forgot to cancel and got auto-renewed for year 2?

You have 30 days from the renewal charge to request a refund under the standard guarantee. Contact support promptly.

Does cancellation delete my site immediately?

Your site remains active until the end of your paid period. Take backups before cancellation if you plan to migrate elsewhere.

Bottom line

Kinsta’s 30-day money-back guarantee is full refund, no questions asked. After 30 days, annual plans pro-rate the refund — you only pay for the months you actually used. Always cancel via MyKinsta dashboard before the next billing cycle.

Reviewed by Sascha Martins Founder of Promo Code Network. Personally tests every referral code monthly. Based in Switzerland.

Disclosure: This page contains affiliate links. We may earn a commission if you sign up through them, at no extra cost to you. Kinsta referral codes are verified by direct testing on the Kinsta signup page. Information is for general guidance only — we are not financial, legal, or tax advisors.