How do I claim the TradingView 30-day money-back guarantee?
To claim the TradingView 30-day money-back guarantee, log into your TradingView account at tradingview.com/account/billing, find your subscription, and click the cancellation/refund option within 30 days of your initial annual purchase. If no self-service option appears, open a support ticket explaining you are requesting the refund under the 30-day guarantee. Refunds are processed within 5-10 business days to the original payment method.
TradingView refund — step-by-step
The fastest path is the in-account refund: log into TradingView, go to Account > Billing & Account, find the recent subscription charge, and use the refund/cancel option. If the option does not appear (sometimes hidden in certain accounts), open a support ticket via the Help Center and explicitly request the 30-day money-back refund.
What is and is not eligible for the 30-day TradingView refund
TradingView’s 30-day money-back guarantee covers initial annual subscription purchases (Essential, Plus, Premium). It does not cover: monthly plans (no refund — service ends at next cycle), upgrades from one paid plan to another (only the difference is potentially refundable), or one-time add-ons like extra data subscriptions. Crypto payments are typically refundable but processed manually.
If you are unsure whether your payment qualifies, contact support before initiating the refund — they will confirm eligibility within 1-2 business days.
How fast is the TradingView refund processed?
TradingView typically processes refund requests within 2-5 business days of receipt. The refund then takes 5-10 business days to appear on the original payment method (credit card, PayPal). The total timeline from request to bank-statement-credit is usually 1-2 weeks. Crypto refunds can take 7-14 days due to exchange rate handling.
If 15 business days have passed without the refund appearing, follow up via the original support ticket with the refund confirmation email and your payment method statement.
TradingView refund eligibility by payment method
| Payment Method | Refund Eligible? | Processing Time |
|---|---|---|
| Credit/debit card | Yes | 5-10 business days |
| PayPal | Yes | 3-7 business days |
| Apple Pay / Google Pay (web) | Yes | 5-10 business days |
| Cryptocurrency | Yes (case-by-case) | 7-14 days, rate adjusted |
| App Store / Play Store purchase | Via Apple/Google policy | Different process — contact Apple/Google |
| Monthly plan | No | Cancel at next billing cycle |
TradingView refund — step-by-step
- Log into tradingview.com with your account credentials
- Click your profile (top right) > Account & Billing > Billing & Account section
- Find the recent annual subscription charge — verify it is within the 30-day window
- Click the cancel/refund option if available, or open a support ticket via Help Center
- State explicitly: “I want a full refund under the 30-day money-back guarantee”
- Receive email confirmation from TradingView support within 1-3 business days
- Wait 5-10 business days for the refund to appear on your original payment method
Related questions
Does my account stay active until the refund is processed?
Typically yes for a few days. Once the refund completes, your plan is downgraded to free.
Can I re-subscribe after a refund?
Yes. TradingView allows re-subscription, but the 30-day refund window does not reset for a second subscription within a short period.
What if I purchased via the iOS App Store?
App Store refunds go through Apple’s refund process, not TradingView. Visit reportaproblem.apple.com to request the App Store refund.
Bottom line
TradingView refunds work no-questions-asked within 30 days of annual subscription purchase. Cancel via Account & Billing, contact support if needed, refund arrives in 1-2 weeks on most payment methods. Not available on monthly plans or App Store purchases (use Apple’s process for those).
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